Welcome to Healthwatch Hillingdon

Have your say on MSK! 

Healthwatch Hillingdon are working with the NHS Hillingdon Clinical Commissioning Group to gather the views of residents and current service users on the proposed changes to the care and treatment for patients with muscle and joint problems (commonly called Musculo-skeletal (MSK) conditions).

Your feedback on this service will help to identify any issues or gaps within the service, highlight what is working well and shape future services.

The Survey closed on 14th May 2018 and a report will follow soon.

Healthwatch  Hillingdon has published our Annual Report 2016-17

The report for the year ending 31st March 2017 outlines how we are serving our residents and those people who use health and social care services in Hillingdon.

In publishing the report Graham Hawkes our CEO said “Our Annual Report shows it has been another busy, interesting year. We have been able to help, inform and support a lot of people this year and I am particularly pleased to see so many positive outcomes from our work.

It takes a real team effort to achieve the work outlined in our report and I would like to personally thank everybody who has contributed to Healthwatch Hillingdon this year. Especially to, all our volunteers, whose commitment and expertise has made a real difference, and to all those people who shared their stories with us.  

The health system is currently looking at how it can deliver quality care, which is safe and financially sustainable for the future. I strongly feel that the report shows, if this is going to be achieved, the public need to be a key part of this conversation. They use services everyday. They know what is working well and what needs to be improved. Real change will only come about when we commit to listening to patients, their carers and families, and learn from their lived experiences.”

Read the full report here: Healthwatch Hillingdon Annual Report 2016-17

Expecting the Perfect Start Report cover

 – A report on maternity care in Hillingdon 

Healthwatch Hillingdon have been listening to women who have used Hillingdon’s maternity services, to see if the closure of Ealing Hospital Maternity Unit has had any effect on the quality of care that they and their families receive.

We are publishing the findings of our engagement programme, in our new report ‘Expecting the Perfect Start’.

The report, which draws on the experiences and views of over 250 women, their families and maternity staff, outlines the comprehensive feedback we have received and gives an in-depth understanding of Hillingdon’s maternity services.


Safely Home to the Right Care 

Healthwatch Hillingdon have been speaking  to older people who have recently been discharged from Hillingdon Hospital. We have followed their journey from hospital back into the community, to gain a better understanding of the discharge process and the care and support provided to patients when they are back home.

On Thursday 23th February 2017, we published a new report – Safely ‘Home’ to the Right Care– outlining the findings of our research. 


Seen & heard websiteOur Focus on Children and Young People’s Mental Wellbeing

Click here to see how Healthwatch Hillingdon is working to improve the mental health and emotional wellbeing of the children and young adults in Hillingdon and how you can get involved.


 Let us know what you think of our future plans

The Healthwatch Hillingdon Work Plan 2017-19 sets out the organisations Operational Priorities for the next two years. The document gives a high level description of the key objectives, proposed tasks, the expected outcomes of our activities, how these will be measured, and when they are expected to be completed.

How these objectives will be achieved will be provided in an associated delivery plan, supporting project proposal documents and engagement strategy plan. These sets out in more detail the work to be undertaken, the related roles and responsibilities, the resource contribution required for each priority, and describes how its success will be measured.

The focus of our work for 2017-19 has been aligned with our Strategic Priorities and selected to reflect our statutory requirements, and the findings from in-depth analysis of data and intelligence gathered from our residents.

Please let us know what you think of our plans, we welcome your feedback.


nhs-constitution-logo_310x298  Do you know about your patient rights?

Everyone who is cared for by the NHS in England has formal rights to make choices about the service that they receive.  These include the right to choose a GP surgery, to state which GP you’d like to see, to choose which hospital you’re treated at, and to receive information to support your choices among may other rights.

The Constitution sets out the guiding values, core principles of the NHS and sets out your rights as an NHS patient, click here for more details.


We want to hear your Health and Social Care story! Tell us all about it by clicking on the image below and make a difference in your community…

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